FAQ — Roots & Horizon Therapy

Getting started is simple. You can book a consultation through our “Let’s Get Started” page, where we’ll help determine the best fit for your needs and answer any initial questions you may have.
No referral is required. You can self-refer and book directly with us.
Your first session is a space to get to know you, understand what brings you to therapy, and begin outlining goals for your care. We move at a pace that feels comfortable and collaborative.
Each therapist has a detailed profile outlining their approach, areas of focus, and style. If you’re unsure, we’re happy to support you in finding the best fit through a consultation.

We offer individual therapy, couples therapy, and virtual therapy services. Our work is grounded in evidence-based, trauma-informed, and culturally responsive care.
We work with adults from diverse backgrounds and life experiences. Our practice is inclusive and affirming, and we welcome individuals of all identities.
Therapy can support concerns such as anxiety, depression, stress, trauma, relationship challenges, life transitions, self-esteem, and emotional regulation, among others.
Yes. We offer secure virtual sessions for clients who prefer or require online care.

Standard therapy sessions are 50 minutes unless otherwise specified.
Session frequency is personalized and discussed collaboratively, based on your goals and needs.
We require 24–48 hours’ notice for cancellations or rescheduling. Late cancellations may be subject to a fee.

We do not bill insurance directly. However, many clients are able to seek reimbursement through extended health benefits. We provide receipts upon request.
Fees vary depending on the service and clinician. Please visit our Services page or contact us directly for current rates.
A limited number of reduced-fee spaces may be available. Please inquire during your consultation.

Yes. All sessions are confidential, with limited exceptions required by law (such as risk of harm to self or others). These limits will be explained clearly during your first session.
Yes. We use secure, privacy-compliant platforms to protect your confidentiality.

That’s completely normal. Starting therapy can feel vulnerable, and we aim to create a space that feels safe, supportive, and non-judgmental from the very beginning.
Therapeutic fit is important. If something doesn’t feel right, we encourage open communication and can support you in transitioning to another therapist within our practice if needed.

Our practice blends clinical excellence with warmth, intention, and care. We value collaboration, cultural responsiveness, and creating a space where growth feels both supported and sustainable.
You can reach us through our Contact page or by booking a consultation. We’re happy to help.